QUESTIONS THAT MIGHT FREQUENTLY BE ASKED REGARDING CORONAVIRUS

What measures have you put in place to keep us safe?

We’ve made a number of changes including:

– a reduced schedule to keep teams apart and allow for our new cleaning schedule;

– new rules for all visitors and staff including hand hygiene and face coverings;

– a schedule of thorough cleans of all customer areas between each customer briefing and between each game, including ventilation.

What are your new rules for escapees and other visitors?

We need your cooperation to help keep ClueCapers safe for everyone. In particular you will need to:

  • only form a team with your own household or support bubble (we’re very much hoping this only needs to apply to ‘phase 1’);
  • arrive punctually (not early or late) so that our new schedule works to keep teams apart;
  • wash your hands on arrival and take a squirt of hand sanitiser whenever, for example, you realise you may have inadvertently touched your face;
  • wear a  mask or face covering for your entire visit to ClueCapers, though we understand this may be more difficult for those under 10.

Have you had to change the games because of all this?

No puzzles or challenges have been removed. The games are very much the same curious adventures they have always been!

We have made small changes to some items in the games so that they are easier to clean effectively. Some items like books and paper or fabric items are harder to clean so we have replicated these and they will be rotated so that no one of these items is used more than once every 72 hours.

We’ve also retired the walkie talkies that were sometimes used to communicate with you in the games and give clues; they are replaced by a ‘hands free’ system in the room.

Why do I have to wear a mask?

As we are sure you have been made aware, every exhalation carries water droplets (think of your breath on a chilly morning) and those water droplets can carry virus, they can also ‘hang’ in the air for up to six hours. As we are unable to ‘scrub the air’ we need everybody, including your host, to wear a mask at all times so that we can focus on cleaning surfaces with viricidal sprays and wipes to counter the risk of transfer by touch.

We do understand that children under 10 may find it harder to wear a mask and will make an exception here and for other special cases but any team following them in to the room will be advised and given the option to postpone or cancel their game.

We will also be thoroughly airing rooms between use for a minimum of 75 minutes (unless they are being left unused overnight). Thankfully we are blessed with windows on to every game room!

 

Can we come as two households?

Not yet!

We do not feel that it is possible to socially distance in all parts of all of our games and our games are designed to force you to collaborate (sometimes closely) so we do not believe it is realistic to have two households within the games under current guidance.

If you wish to organise a two-family outing then we are happy to coordinate with you to have the two groups play two separate (and necessarily different) games with as little as 20 minutes stagger on the start times. please contact us if you would like discuss this further.

With your reduced schedule, can I have the game I want at the time I want?

Our reduced schedule means that there are only 8 slots per day (we’re used to 18!) with the games being rotated. The order of the games varies from day to day so if say you really wanted to play, say, Treehouse Retrieval at 4pm but its showing as Mission to Winchintzy, please get in touch and we will be happy to look at ‘rotating’ the order of the games to fit around you if other bookings allow it.

Start times will rarely be able to be flexed though as this would affect the staffing schedule which is designed to keep our hosts working in fixed teams of just two or three.

I still have concerns. Your rules don't work for me. Who can I talk to?

We’re always happy to have a frank discussion about any concerns whether they’re about coronavirus measures, accessability or the character of our games. You can contact us all sorts of ways – by webchat, email – escape@cluecapers.co.uk, phone – 01962 870793 or social media messaging. 

We will be very willing to hear any suggestions for improving the measures we have in place and we will be reviewing them regularly in the light of experience and any changes to local or national guidance. We sincerely hope we will soon be back to being a regular inter-dimensional Piccadilly Circus but in the meantime we’re going to stick to making every effort to keep us all safe.

 

Can you guarantee my safety?

No – sorry!

COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to Public Health England, senior citizens and those with underlying medical conditions are especially vulnerable. We will be doing our best but we will give no false assurances.

Please make your own decision on whether it is the right time for you and your team to come and play. Please contact us to discuss the details of any or all of our measures so that you can make an informed decision.

What happens if we get COVID-19? What happens if someone else gets COVID-19?

Obviously, if any of your household has symptoms prior to coming to ClueCapers you should stay away, follow guidance, get tested and self-isolate. We will happily re-arrange your visit or refund your game with no charges.

If anyone comes down with COVID-19 after a visit to us we would expect them to cooperate with Track & Trace and, if possible, let us know directly. We will share all relevant contact information with Track & Trace, including using customer data held as part of the booking. As we already have contact details for one person in every team, we do not need to request or gather information from every person present at this stage. We will review this when we are allowed to host multiple-household teams again.

Depending on advice, on notification of anyone who has been on site and subsequently been found to carry coronavirus we would expect to close for a period of time – and deep cleaning.