FREQUENTLY ASKED QUESTIONS
What is ClueCapers?
Our experiences are designed to challenge adults but children as young as seven have been known to make significant contributions to family escapes! With no prior knowledge assumed and no significant physical challenges, our escape rooms will entertain anyone who enjoys curious puzzles and a quirky, unpredictable adventure!
ClueCapers runs from well-maintained, jolly premises with beautiful views of Winchester’s King Alfred statue, Abbey Gardens and St John’s Almshouses; and can boast an extraordinary array of cafés, restaurants and other distractions in the immediate vicinity. Hooray!
Are we really locked in?
No! ‘Escape room’ is a little bit of a misnomer: you actually have a far more interesting mission to accomplish than just leaving a room! You might unlock obstacles, containers or doors to progress through your adventure but you are never locked in and would be able to leave the room, and indeed the building, at any time.
You can also communicate with your ClueCapers facilitator, who is monitoring your progress, at any time during the game.
Naturally, as some of the doors to ClueCapers are actually portals (highly sophisticated pieces of technology that happen to look a lot like domestic doors in typical door frames) we recommend that you only pass through those doors when their blue lights are on! While a lack of blue lights will never impede your passage, we fear the effects of inter-dimensional dislocation if your portal is not properly powered and on track for a return to our Winchester. Please talk to your host if this, or anything else, causes concern; we take your safety very seriously.
Who can play your escape games?
We ask that all children under the age of 18 are accompanied on site by at least one adult, with an adult present in the room and actively supervising any under 14’s. Children under the age of 9 may struggle to engage with the majority of the puzzles but will be welcomed however, while the Winchintzy world is a very benign place for younger carefully supervised children, Winchokey will feel more intimidating to some youngsters.
How much does it cost?
ClueCapers missions are priced per team. 1 Team = 1 Room + 1 Host. Peak times cost £110 and off-peak £95. Apart from special events, ClueCapers escape rooms are always private and although you may be briefed with another team you will have a room and host just for your team.
Teams of only two or three people are offered a special price (£75) for off-peak games only.
Prices include v.a.t.
Peak times are weekends from 6pm on Friday evenings to 4pm on Sundays; plus bank holidays and festive breaks. Off-peak times are most Monday-Thursdays, Fridays before 6pm and Sundays after 4pm. You can check the price for your group size and date/time on the ‘book now’ page.
Is it suitable for me: I'm claustrophobic?
Is it suitable for me: I am pregnant? I have a small baby?
Similarly, relatively obliging and contained babies may be brought in to our rooms. We are not child-proofed for more mobile little ones however. We would recommend our Winchintzy game as the most suitable and quiet environment for little ones if the adults can avoid squealing, laughing etc.
How long does the experience last? What time should we arrive?
On arrival you will be briefed on your mission and the rules of the game. Our Portals are generally stable for about 60 minutes (which we recommend as a target time) but our technicians can usually extend that time when needed and give you 75 minutes to escape. Once you have escaped, or been rescued, from the room we hope you will stay for a quick de-brief and team photo.
If your group consists of three teams please all arrive on the hour for a combined briefing. If your group is booked for A Curious Inheritance and one other game then please arrive together at quarter past so that we have the opportunity to launch any other team prior to your briefing.
Should you arrive a few minutes early, you are welcome to wait in our comfortable reception area provided previous teams are not still there accidentally divulging secret information about other worlds.
Are your games fully accessible? Can you cater for my special requirements?
Unfortunately, our premises are not wheelchair accessible; we are on the first and second floors accessed only by stairs.
During the game we play background music and also use sound effects, but very little of the game itself requires hearing the audio. However, very few of our puzzles can be solved without using one’s vision.
Should you have any special requirements, please let us know when you book your game and we will do our best to make your experience as enjoyable as possible.
We are celebrating a special occasion: can you help?
If you are looking for an event for more than seventeen people, please call or email to discuss options.
Please contact us if you would like to be invoiced rather than pay via our booking system.
We have a particularly expert team of escapees – will your game be challenging enough for us?
However, to make 60 minutes a realistic target we took a couple of the more knotty problems out and kept them just for you!
Please get in touch prior to your visit to request the ‘dastardly version’. (Dastardly only available for Winchintzy at this time.)
Can we purchase gift vouchers and give someone an amazing experience?
All our vouchers are valid for 13 months, can be used for any of our games and can be ‘topped up’ when booking, if needed. If you have a voucher for e.g.’any team off peak’ but our prices have increased, we will honour the original voucher and will refund the additional charge made for an ‘any team off-peak’ booking (sorry our system won’t work it out automatically!).
Can we play as two people?
Is the limit really 6 per team?
If you are a 6 things will be a little more ‘cosy’ and you will all on average be less busy through the game. There is no additional charge for the fifth or sixth players – if you are sharing the fun you can share the cost!
Absolutely no sevens – please don’t ask!
I’ve been to ClueCapers before, but which game did I play?
For some people, the gap between playing one game and another can be months (or even years!). In this time you may find you have forgotten which parallel universe you explored. The questions to ask yourself are simple: Did I travel to an apartment with flowery wallpaper? (In that case, you’ve played Mission To Winchintzy!) Or, did I travel to an eerie prison and workshop? (In that case, you’ve played Rescue From Winchokey) or perhaps you went to the Winsonian Institute for a closer look at their art collection? (In which case, you’ve played A Curious Inheritance). Simple!
We are looking for a team building activity for more than 18 people. Can you help?
How can you support our HR objectives?
Better still, the experts at Emphasis HR & Training are familiar with our games and can provide insightful feedback on individuals’ performance as part of an escape team facing diverse challenges to their wits!
Emphasis also offer team building workshops in a nearby Winchester venue helping groups understand their areas of development towards becoming high performing teams – a great complement to a shared experience at ClueCapers.