FREQUENTLY ASKED QUESTIONS

What is ClueCapers?

ClueCapers is an independent business offering unique escape games packed with original puzzles. We opened in March 2016 and only operate in Winchester so you won’t find our games anywhere else.
Our experiences are designed to challenge adults but children as young as seven have been known to make significant contributions to family escapes! With no prior knowledge assumed and no significant physical challenges, our escape rooms will entertain anyone who enjoys curious puzzles and a quirky, unpredictable adventure!

ClueCapers runs from well-maintained, jolly premises with beautiful views of Winchester’s King Alfred statue, Abbey Gardens and St John’s Almshouses; and can boast an extraordinary array of cafés, restaurants and other distractions in the immediate vicinity. Hooray!

Are we really locked in?

Although the room is locked, for your comfort and safety there is a release button which is not part of the game but which will allow players to leave the room at any time should they wish to. You can also communicate with your ClueCapers facilitator at any time during the game.

We use CCTV to follow your progress through the game and walkie talkies to communicate with you and pass additional information (=hints) to you should it be appropriate (=be necessary to avoid extreme frustration). Those more experienced in escape rooms can obviously request that they are offered little or no help. Some hints may incur a time penalty.

Who can play your escape games?

ClueCapers games are designed to be challenging for adults. However, as there is no physical strength or fitness required we think most children of 9 and above can contribute to a team escape effort at ClueCapers. There are no fear factors or loud noises but we hope to provide the odd surprise.

We ask that all children under the age of 18 are accompanied on site by at least one adult, with an adult present in the room and actively supervising any under 14’s. Children under the age of 9 may struggle to engage with the majority of the puzzles but will be welcomed however, while the Winchintzy world is a very benign place for younger carefully supervised children, Winchokey will feel more intimidating to some youngsters.

How much does it cost?

 

ClueCapers missions are priced per team. 1 Team = 1 Room + 1 Host. Peak times cost £95 and off-peak £85. Apart from special events, ClueCapers escape rooms are always private and although you may be briefed with another team you will have a room and host just for your team.

Teams of only two or three people are offered a special price (£70) for off-peak games only.

Prices include v.a.t.

Peak times are Friday evenings and weekends; plus bank holidays and festive breaks. Off-peak times are most Monday-Thursdays & Fridays 10am-4pm. You can check the price for your group size and date/time on the ‘book now’ page.

 

Is it suitable for me: I'm claustrophobic?

Our games are played in rooms of reasonable size and standard ceiling height but we accept that personal experiences will vary. There is always the option to use the release button to leave the room if you need to. If you have any concerns, please speak to us on arrival.

Is it suitable for me: I am pregnant? I have a small baby?

The games require no physical exertion and there are no fear or fright factors. There are also seats in the rooms should you need to sit down. Our intention is to provide a safe if intriguing environment for some fun exploration and puzzling.

Similarly, relatively obliging and contained babies may be brought in to our rooms. We are not child-proofed for more mobile little ones however. We would recommend our Winchintzy game as the most suitable and quiet environment for little ones if the adults can avoid squealing, laughing etc.

How long does the experience last? What time should we arrive?

Please arrive at the time for which you have booked and expect to be with us for about 1.5 hours in total.

On arrival you will be briefed on your mission and the rules of the game. Our Portals are generally stable for about 60 minutes (which we recommend as a target time) but our technicians can usually extend that time when needed and give you 75 minutes to escape. Once you have escaped, or been rescued, from the room we hope you will stay for a quick de-brief and team photo.

If your group consists of three teams please all arrive on the hour for a combined briefing. If your group is booked for A Curious Inheritance and one other game then please arrive together at quarter past so that we have the opportunity to launch any other team prior to your briefing.

Should you arrive a few minutes early, you are welcome to wait in our comfortable reception area provided previous teams are not still there accidentally divulging secret information about other worlds.

Are your games fully accessible? Can you cater for my special requirements?

 

Unfortunately, our premises are not wheelchair accessible; we are on the first and second floors accessed only by stairs.

During the game we play background music and also use sound effects, but very little of the game itself requires hearing the audio. However, very few of our puzzles can be solved without using one’s vision.

Should you have any special requirements, please let us know when you book your game and we will do our best to make your experience as enjoyable as possible.

We are celebrating a special occasion: can you help?

An escape game is a great way to celebrate all sorts of occasions – from birthdays and hen or stag experience days to retirements. We are always happy to conspire in adding a little magic. Perhaps a treat or extra surprise within the game? Please contact us to discuss your event.

If you are looking for an event for more than seventeen people, please call or email to discuss options.

Please contact us if you would like to be invoiced rather than pay via our booking system.

We have a particularly expert team of escapees – will your game be challenging enough for us?

We’re ready for you! Through thorough testing we’ve put in to our standard game, which we would rate as ‘pretty challenging’, all the most popular and universally satisfying puzzles and challenges.

However, to make 60 minutes a realistic target we took a couple of the more knotty problems out and kept them just for you!

Please get in touch prior to your visit to request the ‘dastardly version’. (Dastardly only available for Winchintzy at this time.)

 

Can we purchase gift vouchers and give someone an amazing experience?

Yes you can! You can purchase a voucher for any size of team and any day of the week, a 2 or 3 person off peak special voucher or vouchers of various values from The Games page of the website or, if you’re on a desktop device, on our Book Now page (just scroll to the bottom to find the magic button). If you would prefer a glamorous ‘real life’ presentation voucher (with shiny bits) in addition to the convenient pdf version (which has options to personalise with a choice of images or your own, and a message) please make sure you fill in your address; please allow 5 working days for delivery or contact us prior to purchase if time is pressing.

All our vouchers are valid for 13 months, can be used for any of our games and can be ‘topped up’ when booking, if needed. If you have a voucher for e.g.’any team off peak’ but our prices have increased, we will honour the original voucher and will refund the additional charge made for an ‘any team off-peak’ booking (sorry our system won’t work it out automatically!).

Can we play as two people?

Yes! However, we recommend that teams of two only tackle our Mission to Winchintzy game, unless you are absolutely hardened escape-roomers, in which case the Rescue from Winchokey might be suitable. Please also bear in mind that even if you play as a team of two, every booking is still totally private and you will have the escape room, your host and all the puzzles completely to yourself for the allotted time.

Is the limit really 6 per team?

Yes! We recommend a maximum of 6 for our games but in every case 4 is the optimum for an intense escaping experience. This is so that you have enough physical space and everyone has a rewarding experience with plenty of hands-on puzzle solving.

If you are a 6 things will be a little more ‘cosy’ and you will all on average be less busy through the game. There is no additional charge for the fifth or sixth players – if you are sharing the fun you can share the cost!

Absolutely no sevens – please don’t ask!

I’ve been to ClueCapers before, but which game did I play?

For some people, the gap between playing one game and another can be months (or even years!). In this time you may find you have forgotten which parallel universe you explored. The questions to ask yourself are simple: Did I travel to an apartment with flowery wallpaper? (In that case, you’ve played Mission To Winchintzy!) Or, did I travel to an eerie prison and workshop? (In that case, you’ve played Rescue From Winchokey). Simple!

We are looking for a team building activity for more than 18 people. Can you help?

If you would like to bring more than 18 people for an escape, we will work with you to plan an efficient schedule for two or more ‘sittings’.

How can you support our HR objectives?

If you are interested in the escape game as a complement to training, it may be possible for one or two nominated individuals to come backstage and observe trainees’ progress and teamwork through the game with a commentary from experienced ClueCapers’ hosts. Please request in advance.

Better still, the experts at Emphasis HR & Training are familiar with our games and can provide insightful feedback on individuals’ performance as part of an escape team facing diverse challenges to their wits!

Emphasis also offer team building workshops in a nearby Winchester venue helping groups understand their areas of development towards becoming high performing teams – a great complement to a shared experience at ClueCapers.