Privacy & Cookies Policy
– you, as the User of this Website
– and Clue Capers, the owner and provider of this Website.
Definitions and interpretation
collectively all information that you submit to ClueCapers Escapes via the Website, telephone or other means. This definition incorporates, where applicable, the definitions provided in the Data Protection Act 1998;
a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
Clue Capers, or us
Clue Capers, a company incorporated in England and Wales with registered number 09867260 and registered address Upper Floors, 1 The Broadway, Winchester SO23 9BE;
UK and EU Cookie Law
the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
User or you
any third party that accesses the Website and is not either (i) employed by Clue Capers and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Clue Capers and accessing the Website in connection with the provision of such services; and
the website that you are currently using, http://cluecapers.co.uk/, and any sub-domains of this site unless expressly excluded by their own terms and conditions
a. the singular includes the plural and vice versa;
c. a reference to a person includes firms, companies, government entities, trusts and partnerships;
d. “including” is understood to mean “including without limitation”;
e. reference to any statutory provision includes any modification or amendment of it;
We may collect the following Data, which includes personal Data, from you:
a. Your Name;
b. Contact Information such as email addresses and telephone numbers;
- We also ask how you found about us and your postcode; this is data used in aggregate for us to analyse our geographic reach and the effectiveness of our marketing.
- Payments made on the Website are taken via a third party payment gateway called Stripe and we never see your card details. If you share your payment information with us while booking by phone, those details are entered directly into Stripe via the booking system (Bookeo) interface; we are unable to view or retrieve your payment information once the booking process is completed.
Our use of Data
For purposes of the Data Protection Act 1998, Clue Capers is the “data controller”.
We will retain any Data you submit for a maximum of 12 months before asking you if you want us to retain it so that we can send you further marketing updates.
Unless we are obliged or permitted by law to do so, and subject to any third party disclosures specifically set out in this policy, your Data will not be disclosed to third parties.
All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see the clause below (Security).
Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website and services.
Specifically, Data may be used by us for the following reasons:
a. internal record keeping;
b. improvement of our products / services;
c. transmission by email of promotional materials that may be of interest to you;
- to contact you relating to your booking or enquiry;
- to understand our customer base through analysis of the aggregate data about ‘how you found about us’ and post code.
Third party websites and services
Clue Capers may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. The providers of such services do not have access to personal Data provided by Users of this Website.
Links to other websites
Changes of business ownership and control
We may also disclose Data to a prospective purchaser of our business or any part of it.
In the above instances, we will take steps with the aim of ensuring your privacy is protected.
Controlling use of your Data
Wherever you are required to submit Data, you will be given options to restrict our use of that Data specifically:
– use of Data for direct marketing purposes.
Functionality of the Website
To use all features and functions available on the Website, you may be required to submit certain Data.
Accessing your own Data
You have the right to a copy of any of your personal Data held by Clue Capers (where such Data is held). Requests please to firstname.lastname@example.org
Data security is of great importance to ClueCapers and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.
We endeavour to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website.
All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
This Website uses the following Cookies:
We use Google Analytics to monitor traffic to our website. The reports we receive are anonymous and limited to basic information including the date and time of visits, your age bracket, the country you are visiting from, the type of device you are using (desktop, tablet or mobile) and how you found our site. Google will place cookies in your web browser in order to make this happen. Again, this helps us to design our website to be work better for us and you. You can find out more about Google analytics here: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
We use a third party called Bookeo to take bookings and sell vouchers on our behalf. Bookeo will also place cookies in your web browser in order that they can process your booking. You can find out more about the information Bookeo collects here: https://www.bookeo.com/privacy/
You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
You may contact Clue Capers by email at email@example.com