Terms & Conditions

By purchasing a game or voucher, you (“Customer”) agree to be bound by the Terms and Conditions of sale specified herein and any other provision as may be specified from time to time by Clue Capers.

The owners of Clue Capers or employees shall not be liable for any death, personal injury, loss, damage however caused while in the venue, location or place related to ClueCapers nor are they liable for any complaints, claims, refunds, or exchange for any reason, including without limitation, cancellation or postponement of Clue Capers bookings.

Any refunds in keeping with the stated cancellation terms shall be made within 12 working days to the payment card originally charged, any other refund shall be only at Clue Capers management’s discretion.

All games are offered subject to the following conditions:


1: General

1.1. Nothing in these terms and conditions is intended to affect your statutory rights.

1.2. The games are variously designed for teams of 2-6 people per room.

1.3 The trademarks and logos displayed on the website are the property of the company. You are not permitted to use these without a written consent of the company and you accept that any such use may constitute an infringement of the relevant proprietor’s rights.

1.4. These terms and conditions and any contract concluded incorporating these terms and conditions shall be governed by English law and all disputes shall be submitted to the exclusive jurisdiction of the English courts.

1.5. The website may contain hyperlinks to third party websites. The operation of those websites is out of the company’s control and you may use them at your own risk. The company accepts no liability for any damage arising out of any use of those websites.

1.6. The company collects and stores your personal details without disclosing it to any 3rd party and is dedicated to ensure that the privacy of your personal information is protected in accordance with the Data Protection Act 1998. Please see our Privacy & Cookies Policy for further details.

1.7. Due to the discovery nature of the game no recordings can be taken inside the room. That includes (without limitation) the use of mobile phones, recording devices (video and/or audio) and cameras. The use of such a device in the room is not permitted at any time.

1.8. The company expects visitors not to disclose any details of the game directly or indirectly to the public.

1.9. The company may contact you from time to time with offers and promotions via email. Every email includes an unsubscribe hyperlink

1.10. The company is entitled to charge either the person who booked the game or any guest present for any damage which is intentional and/or caused by misuse of items.

1.11. While you are on our premises, you must ensure to conform to our codes and regulations, adopt proper standards of behaviour, and cooperate with our employees.

1.12. The company doesn’t tolerate any kind of bullying or harassment towards its employees or other customers.


2: Bookings

2.1. The only language available for the conclusion of a contract online is English.

2.2. Only person(s) who are at least 16 years of age are permitted to book a Game.

2.3 This is a live event game, and once the booking is confirmed will be subject to cancellation fees as follows:

– less than 2 calendar days notice given – no refund

– less than 7 calendar days notice – 50% fee

– less than 21 days notice – 25% fee.

Any request to reschedule will be treated as a cancellation with a re-arrangement fee not greater than the equivalent cancellation fee which will be set at the discretion of Clue Capers management.

2.4. Any purchase on the website is only valid when processed by the company. You shall receive a confirmation once your booking is processed.

2.5. If you wish to transfer your booking(s) into someone else’s name, you must contact the company by either email or telephone at least two hours prior to the start of your booking.

2.6. You are entirely responsible for entering your details correctly on the Online Booking Form on the website.

2.7. A booking becomes a no-show and entry will be declined if the team is late 15 minutes or more of the booked starting time. In such a situation the money is not refundable and the booking is not changeable.

2.8. Teams are required to show up at the time they have booked for in order to have enough time to receive information regarding the rules of the Game.

2.9. If the team is late less than 15 minutes, depending on availability the 75 minutes to escape the room will be decreased.


3: Price and payment

3.1. The price of a game is stated on the website under the booking section.

3.2. The price is set according to date and time, and sometimes by group size.

3.3. The online payments are processed by: Stripe credit card facility

3.4. Bookings can be made online or by telephone.

3.5. Full payment is required at the time of booking.

3.6. Only one type of discount or offer can be used with a single booking.

3.7 If any offer is deemed misused then the offer applied to your order will be removed and payment of balance will be due. Failure to pay the balance may result in booking cancellation.


4: Safety

4.1. Each attendee will be instructed before their event by one of the employees of the company. After learning the rules of the event, each attendee will participate in the event at their own risk. The company is not liable for any (personal or equipment) damages caused by not following the rules described before the event.

4.2. People under influence of alcohol or drugs might be turned away and their game will be stated as a no-show.

4.3. Drinks and food may not be brought into the premises or into the room unless otherwise specified.

4.4. To be admitted you must confirm the full name of the booker and might be asked to confirm the phone number and email address the booking confirmation was sent to.

4.5. Players need to be 14 or over to play unsupervised. Children below 14 may take part, supervised by an adult, but under 9 years they may find some of the puzzles and challenges too difficult to understand or complete.


5: Photos and Comments

5.1 Photos of each team will be taken at the end of the game.

5.2. Photos may be uploaded to social media sites or our Website without names. Any request that your photo is not uploaded or that it be removed will be acted upon with due haste.

5.3. Attendees may comment on the experience on social media. The company has the right to moderate all comments that are not appropriate.

5.4. The Company does not have to explain why comments were refused or deleted. It has full authority over any comments.